Technical Account Manager

Your Role

In this role, you will be responsible for managing key client accounts, analysing data, and providing technical expertise to drive business growth. Apply today to take the next step in your career!

About Us

VISR is an XR platform development company. Founded in 2014, VISR is a rapidly expanding Microsoft Metaverse Partner. Delivering immersive virtual reality and mixed reality experiences and secure cloud platforms for multi-user applications through its VERTX platform, VISR has formed key client relationships within the education, energy, medical and defence sectors. A diverse portfolio of clients that have worked with VISR to take their first steps into the metaverse.

Learn More about VISR

Duties and Responsibilities

• Work closely with the Strategic Programme Managers to provide an excellent service to our clients and key stakeholders both inside and outside the organisation.
• Serve as the primary point of contact for technical matters for our clients.
• Inform and train clients in the products proper use to enhance the customer experience and improve satisfaction.
• Cooperate with the SLT to refine the sales process and ensure customer loyalty.
• Address all product-related queries in a timely manner.
• Analyse and Report on product performance and data to provide insights to drive business growth and optimize performance.
• Identify solutions to reduce support costs.
• Analyse customer needs and suggest upgrades or additional features to meet requirements.
• Build and maintain strong relationships with clients, understanding their business needs and goals.
• Coordinate with internal teams to resolve technical issues and ensure timely delivery of solutions.
• Stay up to date with industry trends and advancements in technology to provide proactive recommendations.

Essential Skills, Knowledge and Experience

• Strong technical background with experience in sales of tech/communications or similar organisation.
• Excellent communication and interpersonal skills to effectively engage with clients and internal teams.
• Analytical mindset with the ability to analyse data and draw actionable insights.
• Strong problem-solving skills to address client challenges and find innovative solutions.
• Ability to manage multiple accounts simultaneously while maintaining attention to detail.
• Proven track record of successfully managing client relationships and driving customer success.
• Experience in relevant languages such as C++, C#, Javascript.
• Experience using Azure and GIT.
• Unity experience.
• Actively able to communicate at a technical level to interpret customer requirements.
• Ability to define, documents and execute projects.
• Technical background with hands on experience in digital technologies.

Qualifications

• BSc Degree in Computer Science or Relevant Field (Preferred)

Benefits

• Gym Membership
• Casual Dress
• Work Time Flexibility
• Pet-Friendly Office
• Free Fruit/Drink

Ready to Apply?

We'd love to have you aboard our team.
Please apply below and include your CV and a covering letter. We hope to hear from you soon.

Before we start, we just need to check:

You are legally authorized to work in the United Kingdom.

You can commute to our office in Hull (HU6 7TQ).

You must have a Full UK Driver's License and vehicle.

You're applying for a full time position: Monday to Friday.

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Apply Now
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