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Remote Support


VERTX Remote Support empowers front-line workers with an instant access field call service, connecting workers to key experts at the touch of a button. These experts can be in their control room, or anywhere in the world, providing guidance via a voice and video feed and with live annotations. Less downtime, no waiting for experts to travel to site, means reduced costs and increased efficiency across the entire organisation.
Compatible with:

Ready to
Roll Out

Onboarding new technology shouldn’t be a pain. VERTX Remote Support is web based, there’s no application installation required, and it’s quick to get started on all your existing devices. Simply roll out VERTX Remote Support to your existing hardware to create a reliable support network across your workforce.
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Features &

Scan a QR code to launch app

Easy access to direct support, speeds up problem solving and reduces time spent on expensive resources.

Inbuilt annotation tool for precise guidance during Video Calls

Provides clear visual confirmation that allows for precise decision making and quicker task completion. herefore increasing the amount of jobs that can be done and boosts equipment uptime.

Simplified personalised contacts list

Frees up staff resources and technical needs; keeping the cost of deployment low and ongoing management simple.

Call centre dashboard

Avoids time delays. The right task support is distributed to the right department; tasks are completed quicker and the amount of engineering time involved is reduced

Cross-device support

Makes use of pre-existing technology, without the need for expensive purchases or multiple devices

Remote visual supports

Reduces overall site visits and costs, whilst also allowing technicians to be more productive with increased "tool in hand time".

Rapid support with
Live Annotations

VERTX Remote Support’s annotation tool empowers experts to annotate on the frontline worker’s field of view, enabling experts to clearly demonstrate and guide the engineer through a task with high accuracy.

Go hands free with

With the Microsoft HoloLens, VERTX Remote Support users can receive expert guidance while remaining hands free. Guides and documentation can be sent over and glides into their field of view, enabling engineers to follow tasks smoothly without having to put down their tools.

Freedom with
Source Code Access

We believe collaborative relationships are the strongest. That’s why we offer our partners the freedom to build, modify, and White Label our solutions with source code access, and provide them with direct support from our developers too.

Let's make it

Get in touch for a free trial.